FAQs for MelodyPulse

General Questions

1. What is MelodyPulse?

MelodyPulse is a music streaming platform dedicated to promoting emerging and independent artists while providing users with a personalized and seamless listening experience.

2. How does MelodyPulse support new and independent artists?

We prioritize showcasing underrepresented and independent artists through curated playlists, exclusive features, and promotional opportunities to help them reach a broader audience.

3. Is MelodyPulse available in my country?

MelodyPulse is accessible globally, but some content may vary depending on your region.




Account and Subscription

4. How do I create an account on MelodyPulse?

Click the "Listen Now" button on our homepage to sign up. You can register using your Gmail or Facebook account.

5. Do I need a subscription to use MelodyPulse?

No, you can enjoy free access to MelodyPulse in a livestream mode where a curated playlist plays continuously. For additional features, users can purchase a 24-hour subscription, allowing them to:

  • Choose specific artists and songs
  • Favorite songs
  • Create and manage playlists
  • Repeat and skip songs
Users can pay for individual features, giving flexibility to their listening preferences.

6. What payment methods do you accept?

Currently, we support M-Pesa as the only payment method.

7. Are refunds available for subscriptions?

Refunds are not provided once a subscription has been activated.




Using the Platform

8. How can I discover new music?

Explore our curated playlists, personalized recommendations, and featured artist sections to find fresh and exciting music.

9. Can I create and share playlists?

Yes, if you pay for the playlist creation feature, you can create and manage custom playlists. Playlist sharing will be available soon.

10. What audio quality does MelodyPulse offer?

We offer standard and high-quality streaming options to suit your preferences and internet speed.




Technical Support

11. What devices can I use with MelodyPulse?

Currently, MelodyPulse is available on the web only. You can access it through any modern browser.

12. I'm having trouble streaming music. What should I do?

Check your internet connection, refresh the page, and ensure you’re using the latest browser version. If the issue persists, contact our support team.

13. How do I report a bug or give feedback?

Use the "Feedback" option on our website or contact us via the support section.




Artist-Specific Questions

14. How can I upload my music to MelodyPulse?

Artists cannot upload their own music. If you are an artist, please contact us through our "For Artists" section, and we will assist you in uploading your tracks.

15. Do artists get paid for streams?

No, artists currently do not earn from streams on MelodyPulse. However, we are exploring ways to introduce artist compensation in the future as the music community grows and supports the platform.

16. Can I promote my music on MelodyPulse?

Yes, we offer promotional packages to help you reach more listeners. Contact our artist support team for details.




Privacy and Security

17. How does MelodyPulse protect my data?

We adhere to strict data protection policies and never share your personal information without consent. For details, see our Privacy Policy.

18. Is my payment information secure?

Yes, all transactions are processed through secure and encrypted systems to protect your data.

19. Can I delete my account?

Yes, you can delete your account anytime through your settings. Note that this action is irreversible.

If you have any other questions, feel free to contact our support team at

support@melodypulse.com